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Shipping

Shipping & Delivery

Orders placed on our US site will be shipped from a third-party fulfillment center in the United States.

The type, quantity, and weight of your package may vary, and as such, cost may vary. Shipping costs also vary depending on your location. To get a shipping quotation, please add your selected items to your shopping cart, and enter your shipping address in the checkout page.

Shipping outside the United States

For all orders to be shipped outside of United States, please visit our online stores below.

Order Processing time

Once you have placed your order, the order will be processed within 1-2 business day standard processing time by our third-party fulfillment center. Orders placed on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas day will not be processed until the morning of the following business day. Once your order is processed, you will receive an email confirming the tracking number for your shipment by our third-party fulfillment center to your address in the United States.

Pre-orders

Orders that include pre-ordered products ship only after ALL items are available. For immediate shipping, order currently available products separately from pre-orders.

Shipping Methods

Standard Shipping - Usually takes 3 to 5 business days to most locations in the United States.

  • If you have entered a APO, FPO, or DPO address for delivery by courier, the delivery time may vary and standard shipping may take 21 business days or longer.

Expedited Shipping - Usually takes 2 - 3 business days. Timely delivery is subject to the Terms of Service published by the carrier.

  • If you entered a PO box for Expedited delivery by courier, your order cannot be processed as the courier must have a physical address. Please place a new order with a physical address and send us an email to cancel this order.

Priority Shipping - Usually takes 1 - 3 business days. Timely delivery is subject to the Terms of Service published by the carrier.

  • If you entered a PO box for Priority delivery by courier, your order cannot be processed as the courier must have a physical address. Please place a new order with a physical address and send us an email to cancel this order.

*Note: Tracking information may not be available for the first 24 hours after you receive your shipping confirmation email.

Shipping Insurance

Please be aware that Standard Shipping does not guarantee delivery time.  If you choose this method, Catalyst will not be able to refund, reimburse or resend packages that are delayed, lost or damaged. You assume full responsibility for your shipment once it leaves our facility. As much as our products love extreme weather conditions, unfortunately shipping companies do not, we are unable to control shipping times during Force Majeur.

Shipping through the standard shipping option does not include any insurance. We are not responsible for any loss, theft, or other type of damage caused to the parcel during the transport.

Shipping Address Change

If you wish to ship to a different address other than the address stored in your PayPal account or your credit card billing address, please update your address in your PayPal account first by logging in to your PayPal account. (Click Profile near the top of the page. Click Update beside Address. Click Edit. Enter your address information and click Save.) Then, you may try placing your order.

1. Log into your PayPal account.

2. Click "Profile" near the top of the page.

3. Click "Update beside Address".

4. Click "Edit".

5. Enter your address information and click "Save".

Customs, duties & taxes

Orders in the United States may require import tax, duties and related Customs fees for the imports, which will be applied during checkout of the order.

These charges, if applicable, are payable during checkout and collected by your local state government agency. To determine the extent of such charges prior to purchase, please contact your local Customs office directly.

Returned shipments

If for any reason, you fail to pick-up your parcel on time, it may be returned back to us and you will be responsible for any additional fees needed to re-ship back your order to another or the same delivery address at a later time. You will also be responsible for any return fees. Your shipping address must be correct. We take no responsibility for packages shipped to incorrect addresses, such as where there is no such person at the address, the person has moved or your have provided the incorrect location address.