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Shipping

Shipping Hubs

Orders on this website will be shipped from a third-party fulfillment center in the US.  For international orders please visit our International website, which processes orders directly from our distribution center in Hong Kong.

The type, quantity, and weight of your package may vary, and as such, cost may vary. Shipping costs also vary depending on your location. To get a shipping quotation, please add your selected items to your shopping cart, and enter your shipping address in the checkout page.

Orders
Once you have placed your order, you order will be processed within 1-2 business day standard processing time by our third-party fulfillment center. Orders placed on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas day will not be processed until the morning of the following business day. Once your order is processed, you will receive an email confirming the tracking number for your shipment by our third-party fulfillment center to your address in the US.

Please be aware that standard delivery does not guarantee delivery time, although our third-party fulfillment center meets or exceed delivery expectation. If you choose this method, Catalyst will not be able to refund, reimburse or resend packages that are delayed, lost or damaged. You assume full responsibility for your shipment once it leaves our facility. As much as our products love extreme weather conditions, unfortunately shipping companies do not, we are unable to control shipping times during Force Majeure.

Standard Shipping
Usually takes 3 to 5 business days to most locations in the United States.

Tracking information may not be available for the first 24 hours after you receive your shipping confirmation email.

If you wish to ship to a different address other than the address stored in your PayPal account or your credit card billing address, please update your address in your PayPal account first by logging in to your PayPal account. (Click Profile near the top of the page. Click Update beside Address. Click Edit. Enter your address information and click Save.) Then, you may try placing your order.

If you have entered a APO, FPO, or DPO address for delivery by courier, the delivery time may vary and standard shipping may take 21 business days or longer.

Expedited Shipping
Usually takes 2 business days. Timely delivery is subject to the Terms of Service published by the carrier.

If you entered a PO box for Expedited delivery by courier, your order cannot be processed as the courier must have a physical address. Please place a new order with a physical address and send us an email to cancel this order.

Priority Shipping
Usually delivered the next day from shipment day. Timely delivery is subject to the Terms of Service published by the carrier.

Shipping Insurance
Please be aware that Standard Shipping does not guarantee delivery time.  If you choose this method, Catalyst will not be able to refund, reimburse or resend packages that are delayed, lost or damaged. You assume full responsibility for your shipment once it leaves our facility. As much as our products love extreme weather conditions, unfortunately shipping companies do not, we are unable to control shipping times during Force Majeur.

Shipping through the standard registered airmail option does not include any insurance. We are not responsible for any loss, theft, or other type of damage caused to the parcel during the transport.

Shipping Address Change

1.Log into your PayPal account.

2.Click "Profile" near the top of the page.

3.Click "Update beside Address".

4.Click "Edit".

5.Enter your address information and click "Save".

Customs, duties & taxes
Depending upon the country you ship to, you may be charged for additional import duties, taxes or other customs related charges and if so, the import duties, taxes or other customs charges will be collected by the shipping company upon delivery.

Returned shipments
If for any reason, you fail to pick-up your parcel on time, it may be returned back to us and you will be responsible for any additional fees needed to re-ship back your order to another or the same delivery address at a later time. You will also be responsible for any return fees. Your shipping address must be correct. We take no responsibility for packages shipped to incorrect addresses, such as where there is no such person at the address, the person has moved or your have provided the incorrect location address.

Thank you for visiting the Catalyst website!

You appear to be located outside of North America. Click here to go to our International store.

Thank you for visiting the Catalyst website!

You appear to be located outside of North America. Click here to go to our International store.