Coronavirus - Keeping you up to date

As a company with a global infrastructure, our shipping carriers operate all over the world, and coronavirus is having an impact on our business operations. We are monitoring the situation closely and taking steps to protect our employees and keep the business running as smoothly as possible. 

Strict controls - Some regions on lockdown 

What is the impact on delivery time?
In most countries that the virus has reached, local authorities have introduced strict controls to prevent the virus from spreading further. This is impacting our deliveries to and from the countries and regions affected. In some cases, all couriers have suspended collection, storage, and delivery services until further notice. Below contains the latest information about how the pandemic is affecting our services.

We currently hold sufficient stock to fulfill local orders. However, due to disruptions of the stock replenishment process, in the event that a product runs out-of-stock in our US warehouses, it will have to be shipped from Hong Kong. In that case, the delivery may take between 7-14 working days and this shipping delay will be clearly stated in the description of the product. We apologize for any inconvenience caused.

Standard Shipping	USPS First Class / UPS Ground	Subject to delay (USPS) - Vary by US State due to restriction by government, click here to find out more Subject to delay (UPS) - Vary by US State due to restriction by government, click here to find out more
Expedited / Priority Shipping	USPS / UPS	Subject to delay (USPS) - Vary by US State due to restriction by government, click here to find out more Subject to delay (UPS) - Vary by US State due to restriction by government, click here to find out more

Frequently Asked Questions 

Is there any chance the virus can be transmitted via cardboard packaging while in transit?
There is no evidence to support the transmission of the virus through imported goods which has already been confirmed by US health officials and World Health Organization - https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

These viruses do not survive long enough for them to be present when a package or envelope arrives.