Hassle-Free Returns Policy | Catalyst®
Catalyst® Hassle-Free Return Policy
At Catalyst®, we want you to shop with confidence. That’s why we’ve created a simple, customer-friendly return policy designed to make your experience seamless and risk-free.
Easy Returns Within 30 Days
If you’re not 100% satisfied with your purchase, you can return your item(s) within 30 days of receiving them for:
- A full refund to your original payment method,
- An exchange for a different product of the same value.
- A store credit for a future purchase.
Conditions for Returns
To qualify for a return:
- Items must be unused, in their original packaging, and include all accessories.
- Proof of purchase (order confirmation or receipt) is required.
How to Initiate a Return
- Visit our Returns Portal to start the process.
- Follow the instructions upload photos showing the condition of the product & provide proof of purchase.
- Ship your item(s) back.
Once we receive the details of your return request, we’ll process your RMA and provide a refund, exchange or store credit within 5–7 business days.
Exceptions & Final Sale Items
Some items are not eligible for returns, including:
- Customized products.
- Items marked as "Final Sale."